Best practice for users of Microsoft Dynamics CRM 4.
CRM Security
Another excellent production from John O'Donnell
Introduction to XRM
Useful introduction to the increasingly common term of XRM
Introduction to Microsoft Dynamics CRM
Does what it says on the tin. But who is the guy on the opening screen?
Testimonial to Microsoft Dynamics CRM
As if you needed one but hey ...
Sales Force Automation
A good introduction to SFA functionality within Microsoft Dynamics CRM 4.
CRM Customer Services Automation
Another good introduction to CS automation in Microsoft Dynamics CRM 4.
Microsoft CRM Online - an overview video
Considering CRM online - take a look here.